A: NO, UNFORTUNATELY WE ARE UNABLE TO WAIVE A CUSTOMER'S INSURANCE DEDUCTIBLE DUE TO THE FACT THAT IT CAN BE CONSIDERED A FORM OF INSURANCE FRAUD. MOST SHOPS THAT OFFER THE WAIVER OF INSURANCE DEDUCTIBLES HAVE TO COMPROMISE SOME PORTION OF THE REPAIR PROCESS, IN ORDER TO COVER THAT COST WHILE STILL MAINTAINING A PROFIT MARGIN.
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A: LEGEND AUTO BODY WILL UPDATE YOU ON YOUR REPAIR STATUS AS MUCH AS YOU CAN HANDLE. DURING THE BEGINNING STAGE OF THE REPAIRS YOU WILL BE ASKED HOW OFTEN YOU WOULD LIKE TO RECEIVE UPDATES AND BY WHICH METHOD. EVERYDAY/ EVERY 2 DAYS/ AND SO ON OR NOT AT ALL. WE CAN DO PHONE OR E-MAIL UPDATES. YOU DECIDE!
A: NO, YOUR INSURANCE COMPANY IS REQUIRED TO WORK WITH THE SHOP OF YOUR CHOICE AND, IN GOOD FAITH, ARRIVE AT AN AGREED PRICE TO REPAIR YOUR CAR.
A: UNFORTUNATELY THERE IS NO SUCH THING AS AN AVERAGE REPAIR. ALL REPAIR TIMES ARE BASED ON THE INDIVIDUAL JOB, LENGTH OF TIME TO INSTALL OR REMOVE PARTS AND LABOR HOURS ON THE ESTIMATE. A MORE ACCURATE TIME FRAME CAN BE GIVEN TO YOU ONCE WE COMPLETE THE ESTIMATE.
A: ALL COLLISION REPAIRS COMPLETED BY LEGEND AUTO BODY COME WITH A LIFETIME WARRANTY. ALL WORKMANSHIP AND APPLICATION OF PAINT ON COLLISION REPAIR ARE GUARANTEED AGAINST FAILURE FOR AS LONG AS YOU OWN YOUR VEHICLE. PARTS ARE SUBJECT TO THEIR MANUFACTURER'S INDIVIDUAL WARRANTIES AND CAN DIFFER.
A: THAT IS REALLY A QUESTION ONLY YOU CAN ANSWER BASED ON A NUMBER OF PERSONAL AND FINANCIAL FACTORS. TYPICALLY DEDUCTIBLES ARE BETWEEN $100-$1,000. TYPICALLY, IF THERE ARE MANY CLAIMS OR IF THE ESTIMATE IS CLOSE TO THE DEDUCTIBLE, MOST CUSTOMERS WILL PAY OUT OF POCKET TO KEEP THEIR RATES FROM CHANGING.
A: THERE IS NO SUCH THING AS HONDA /NISSAN/ BMW/(ETC.) PAINT. WHEN YOUR VEHICLE WAS ASSEMBLED AT THE FACTORY, YOUR VEHICLE MANUFACTURER APPLIED A PAINT THAT WAS SOLD TO THEM IN BULK BY ONE OF THE LARGE PAINT SUPPLIERS. (WHOEVER SOLD PAINT AT THE BEST PRICE DURING THAT TIME). IT IS NOT POSSIBLE TO USE THE SAME FACTORY PAINT SINCE THE PROCESS IS VERY DIFFERENT. FOR EXAMPLE: IN THE ASSEMBLY LINE THE VEHICLES ARE BAKED AT 300-360 DEGREES, THIS WOULD MELT ALL THE NON-METAL COMPONENTS LATER INSTALLED IN YOUR CAR.
WE UTILIZE SPIES HECKER REFINISH PRODUCTS IN OUR FACILITY, THEY ARE VERY WELL KNOWN FOR HAVING THE CLOSEST MATCH POSSIBLE IN THE INDUSTRY TO INSURE A FLAWLESS REPAIR. THIS BRAND ALSO CARRIES A LIMITED LIFETIME WARRANTY AGAINST ANY DEFECTS IN THE MATERIALS FOR AS LONG AS YOU OWN YOUR VEHICLE. A: YES, BUT WE ARE UNABLE TO RELEASE THE VEHICLE UNTIL THE FULL AMOUNT IS RECEIVED FOR THE COST OF THE REPAIRS.
A: NOT ALWAYS, IT IS ALWAYS A GOOD PRACTICE TO CONTACT YOU INSURANCE AGENT AND MAKE CERTAIN THAT YOU HAVE (LOSS OF USE COVERAGE) AS PART OF YOUR POLICY. RENTAL CAR COVERAGE IS NOT ALWAYS OFFERED AS PART OF FULL COVERAGE AND MOST PEOPLE FIND OUT THEY DON'T HAVE THE COVERAGE, AFTER THEY HAVE HAD AN ACCIDENT.
A: NO, WE ARE UNABLE TO HANDLE THAT PORTION OF YOUR INSURANCE CLAIM BECAUSE THE CLAIM REPRESENTATIVE WILL NEED SPECIFIC INFORMATION ABOUT THE ACCIDENT. ONCE YOU HAVE DONE SO, WE ARE ABLE TO HANDLE ALL ASPECTS OF THE INSURANCE COMPANY CLAIMS PROCESS FROM THERE ON.
A: YES! WE ARE ASSOCIATED WITH ENTERPRISE RENT-A-CAR AND CHOICE AUTO RENTAL. ENTERPRISE AND CHOICE WILL MEET YOU AT OUR LOCATION WITH YOUR RENTAL CAR. NO MORE RUNNING BACK AND FOURTH! THERE IS ALSO A HERTZ AND AN AVIS NEARBY. THEY ALL HAVE THE ABILITY TO SETUP DIRECT BILLING WITH YOUR INSURANCE COMPANY.
A: NO, OUR CUSTOMER INFORMATION IS KEPT CONFIDENTIAL AND THE ONLY PEOPLE WHO HAVE ACCESS TO YOUR CLIENT INFORMATION ARE BODY SHOP FRONT OFFICE STAFF. CARFAX GETS MOST OF ITS INFORMATION FROM PUBLIC RECORD (IF THERE IS A POLICE REPORT COMPLETED DURING YOUR COLLISION).
A: WATERBORNE PAINT IS A HIGH SOLIDS PRODUCT WHERE WATER IS THE CARRIER OF THE COLOR INSTEAD OF SOLVENTS. IT IS CLEANER AND GENERATES 25% LESS POLLUTION EMISSIONS THAN SOLVENT PAINT. MOST VEHICLE MANUFACTURERS HAVE OR ARE MOVING TO WATERBORNE PAINT SYSTEMS. WE USE IT BECAUSE IT IS A BETTER, SAFER PRODUCT THAT HELPS IMPACT THE ENVIRONMENT LESS AND INSURES THAT WE WILL BE ABLE TO BETTER MATCH FACTORY COLORS INTO THE FUTURE. IT COSTS A LITTLE MORE AND REQUIRES STRICT PROCESS COMPLIANCE AND THAT IS WHY MOST OF OUR COMPETITORS TAKE THE EASY ROAD AND SPRAY SOLVENT, REGARDLESS OF THE LONG TERM IMPACTS IT CAUSES.
A: THE ANSWER IS YES, IF THE FRAME HAS NOT BEEN PERMANENTLY WEAKENED BY A TEAR OR KINK. BUT, SPECIFIC AREAS OF THE FRAME ARE NOT ABLE TO BE REPAIRED. SERIOUS DAMAGE MAY REQUIRE A FRAME COMPONENT SECTION OR REPLACEMENT. TODAY’S LIGHT CARS ARE DESIGNED WITH A UNI-BODY FRAME (MOST OF THE VEHICLE'S CORE IS PART OF THE FRAME STRUCTURE). IT IS VERY COMMON AND SAFE FOR A COMPETENT SHOP TO CORRECTLY REPAIR A VEHICLE FRAME.
A: A SUPPLEMENT IS TYPICALLY AN ESTIMATE FOR HIDDEN OR ADDITIONAL DAMAGE, NOT DISCOVERED DURING THE INITIAL VISIBLE ESTIMATE. SUPPLEMENTS AND HIDDEN DAMAGE ARE A NORMAL OCCURRENCE WITH HARD IMPACT DAMAGE BECAUSE TODAY’S VEHICLES ARE DESIGNED TO CRUSH FROM THE “OUTSIDE-IN” IN ORDER TO PROTECT THE OCCUPANTS. IF A SHOP FINDS ADDITIONAL DAMAGE, IT WRITES A SUPPLEMENT AND NOTIFIES THE INSURANCE COMPANY OR CUSTOMER FOR APPROVAL TO CONTINUE WITH REPAIRS.
A:
OEM: (ORIGINAL EQUIPMENT MANUFACTURED) BY YOUR VEHICLE’S FACTORY SUPPLIER. AFTERMARKET: COPIED FROM THE ORIGINAL FACTORY PART AND MANUFACTURED BY A 3RD PARTY SUPPLIER. RECYCLED PART: AN ORIGINAL FACTORY PART TAKEN OFF OF A VEHICLE THAT HAS BEEN OUT OF SERVICE. Q: IF I HAVE A LEASED CAR, IS IT NECESSARY TO GET IT FIXED AT THE DEALERSHIP I PURCHASED IT FROM?4/28/2015
A: YOU DO NOT HAVE TO, TYPICALLY THE DEALERSHIP COST IS 2-3 TIMES MORE BECAUSE OF THEIR HIGHER LABOR RATES. WE WORK ON ALL MAKES AND MODELS AND OUR COLLISION REPAIRS ARE GUARANTEED.
A: THIS IS JUST ANOTHER ILLEGAL SCARE TACTIC THEY WILL USE TO GET YOU TO USE ONE OF THEIR SHOPS. TYPICALLY, WE SEE AN ADJUSTER BETWEEN 24-48 HOURS FROM WHEN THE VEHICLE IS DROPPED OFF. ALSO, OUR ESTIMATOR IS FAMILIAR WITH YOUR INSURANCE COMPANY’S CLAIMS PROCESS AND KNOWS THEIR LOCAL ADJUSTERS, MAKING IT EASY TO COMPLETE THE ESTIMATE PROCESS AND REPAIRS QUICKLY.
A: DO NOT BE INTIMIDATED BY THIS. OUR NUMBER ONE PRIORITY IS HANDLING YOUR CLAIM AND THE REPAIRS EFFICIENTLY AND CORRECTLY. REPUTABLE AUTO BODY REPAIR SHOPS LIKE LEGEND AUTO BODY PROVIDE A WARRANTY NO MATTER WHO IS PAYING THE BILL.
A: MOST INSURANCE COMPANIES HAVE REPAIR CONTRACTS WITH BODY SHOPS IN YOUR AREA. CHOOSING THE INSURANCE COMPANY’S REPAIR SHOP HAS BENEFITS FOR THE INSURANCE COMPANY, WHICH HAS NEGOTIATED LOWER LABOR AND MATERIAL RATES, AS WELL AS PARTS DISCOUNTS WITH THOSE SHOPS. INSURANCE COMPANY CLAIMS REPRESENTATIVES ARE GIVEN SET GOALS. IN GENERAL, COMPANIES WOULD LIKE TO SEE AT LEAST 40 PERCENT OF THEIR CLAIMS GO TO THEIR DIRECT REPAIR SHOPS. NO BODY SHOP CAN HOLD CONTRACTS WITH ALL INSURANCE COMPANIES. IF THE SHOP YOU CHOSE ISN'T ON THE INSURANCE COMPANY’S LIST, IT DOESN’T MAKE THEM A POOR CHOICE. YOUR SHOP DOESN'T HAVE TO BE ON YOUR INSURANCE COMPANY’S DIRECT REPAIR LIST IN ORDER TO REPAIR YOUR CAR PROFESSIONALLY AND EFFICIENTLY. A REPUTABLE BODY SHOP WILL WORK WITH ANY INSURANCE COMPANY TO RESTORE YOUR VEHICLE TO THE CONDITION IT WAS IN PRIOR TO YOUR ACCIDENT AND PROVIDE A LIFETIME WARRANTY ON REPAIRS. IF YOU HAVE CHOSEN YOUR OWN REPAIR SHOP, CLAIMS REPRESENTATIVES WILL FREQUENTLY TRY TO SWAY YOU AWAY FROM YOUR DECISION. THESE ILLEGAL SCARE TACTIC’S ARE OFTEN REFERRED TO AS “STEERING”.
A: LEGEND AUTO BODY WILL NOT NEED TO WRITE ANOTHER ESTIMATE FOR YOU, BUT WE WILL WANT TO REVIEW YOUR INSURANCE ESTIMATE PRIOR TO SCHEDULING THE VEHICLE FOR REPAIRS. THIS WILL ALLOW IS TO GATHER ANY INFORMATION WE MAY NEED TO PRE-ORDER THE PARTS NECESSARY TO REPAIR YOUR VEHICLE.
A: YOUR E-MAIL ADDRESS IS EXTREMELY IMPORTANT TO US ONCE THE REPAIR PROCESS BEGINS. THIS ENABLES US TO COMMUNICATE WITH YOU IN MANY DIFFERENT WAYS THAT CAN BENEFIT ALL. YOUR E-MAIL WILL NEVER BE SOLD TO ADVERTISERS OR OTHER COMPANIES.
A: You Have the right to have your vehicle repaired at the shop of your choice. It is illegal for an insurance company to dictate what shop you take your vehicle to for repairs.
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