A: NO, UNFORTUNATELY WE ARE UNABLE TO WAIVE A CUSTOMER'S INSURANCE DEDUCTIBLE DUE TO THE FACT THAT IT CAN BE CONSIDERED A FORM OF INSURANCE FRAUD. MOST SHOPS THAT OFFER THE WAIVER OF INSURANCE DEDUCTIBLES HAVE TO COMPROMISE SOME PORTION OF THE REPAIR PROCESS, IN ORDER TO COVER THAT COST WHILE STILL MAINTAINING A PROFIT MARGIN.
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A: NO, YOUR INSURANCE COMPANY IS REQUIRED TO WORK WITH THE SHOP OF YOUR CHOICE AND, IN GOOD FAITH, ARRIVE AT AN AGREED PRICE TO REPAIR YOUR CAR.
A: UNFORTUNATELY THERE IS NO SUCH THING AS AN AVERAGE REPAIR. ALL REPAIR TIMES ARE BASED ON THE INDIVIDUAL JOB, LENGTH OF TIME TO INSTALL OR REMOVE PARTS AND LABOR HOURS ON THE ESTIMATE. A MORE ACCURATE TIME FRAME CAN BE GIVEN TO YOU ONCE WE COMPLETE THE ESTIMATE.
A: ALL COLLISION REPAIRS COMPLETED BY LEGEND AUTO BODY COME WITH A LIFETIME WARRANTY. ALL WORKMANSHIP AND APPLICATION OF PAINT ON COLLISION REPAIR ARE GUARANTEED AGAINST FAILURE FOR AS LONG AS YOU OWN YOUR VEHICLE. PARTS ARE SUBJECT TO THEIR MANUFACTURER'S INDIVIDUAL WARRANTIES AND CAN DIFFER.
A: THAT IS REALLY A QUESTION ONLY YOU CAN ANSWER BASED ON A NUMBER OF PERSONAL AND FINANCIAL FACTORS. TYPICALLY DEDUCTIBLES ARE BETWEEN $100-$1,000. TYPICALLY, IF THERE ARE MANY CLAIMS OR IF THE ESTIMATE IS CLOSE TO THE DEDUCTIBLE, MOST CUSTOMERS WILL PAY OUT OF POCKET TO KEEP THEIR RATES FROM CHANGING.
A: YES, BUT WE ARE UNABLE TO RELEASE THE VEHICLE UNTIL THE FULL AMOUNT IS RECEIVED FOR THE COST OF THE REPAIRS.
A: NOT ALWAYS, IT IS ALWAYS A GOOD PRACTICE TO CONTACT YOU INSURANCE AGENT AND MAKE CERTAIN THAT YOU HAVE (LOSS OF USE COVERAGE) AS PART OF YOUR POLICY. RENTAL CAR COVERAGE IS NOT ALWAYS OFFERED AS PART OF FULL COVERAGE AND MOST PEOPLE FIND OUT THEY DON'T HAVE THE COVERAGE, AFTER THEY HAVE HAD AN ACCIDENT.
A: NO, WE ARE UNABLE TO HANDLE THAT PORTION OF YOUR INSURANCE CLAIM BECAUSE THE CLAIM REPRESENTATIVE WILL NEED SPECIFIC INFORMATION ABOUT THE ACCIDENT. ONCE YOU HAVE DONE SO, WE ARE ABLE TO HANDLE ALL ASPECTS OF THE INSURANCE COMPANY CLAIMS PROCESS FROM THERE ON.
A: YES! WE ARE ASSOCIATED WITH ENTERPRISE RENT-A-CAR AND CHOICE AUTO RENTAL. ENTERPRISE AND CHOICE WILL MEET YOU AT OUR LOCATION WITH YOUR RENTAL CAR. NO MORE RUNNING BACK AND FOURTH! THERE IS ALSO A HERTZ AND AN AVIS NEARBY. THEY ALL HAVE THE ABILITY TO SETUP DIRECT BILLING WITH YOUR INSURANCE COMPANY.
A: THIS IS JUST ANOTHER ILLEGAL SCARE TACTIC THEY WILL USE TO GET YOU TO USE ONE OF THEIR SHOPS. TYPICALLY, WE SEE AN ADJUSTER BETWEEN 24-48 HOURS FROM WHEN THE VEHICLE IS DROPPED OFF. ALSO, OUR ESTIMATOR IS FAMILIAR WITH YOUR INSURANCE COMPANY’S CLAIMS PROCESS AND KNOWS THEIR LOCAL ADJUSTERS, MAKING IT EASY TO COMPLETE THE ESTIMATE PROCESS AND REPAIRS QUICKLY.
A: DO NOT BE INTIMIDATED BY THIS. OUR NUMBER ONE PRIORITY IS HANDLING YOUR CLAIM AND THE REPAIRS EFFICIENTLY AND CORRECTLY. REPUTABLE AUTO BODY REPAIR SHOPS LIKE LEGEND AUTO BODY PROVIDE A WARRANTY NO MATTER WHO IS PAYING THE BILL.
A: MOST INSURANCE COMPANIES HAVE REPAIR CONTRACTS WITH BODY SHOPS IN YOUR AREA. CHOOSING THE INSURANCE COMPANY’S REPAIR SHOP HAS BENEFITS FOR THE INSURANCE COMPANY, WHICH HAS NEGOTIATED LOWER LABOR AND MATERIAL RATES, AS WELL AS PARTS DISCOUNTS WITH THOSE SHOPS. INSURANCE COMPANY CLAIMS REPRESENTATIVES ARE GIVEN SET GOALS. IN GENERAL, COMPANIES WOULD LIKE TO SEE AT LEAST 40 PERCENT OF THEIR CLAIMS GO TO THEIR DIRECT REPAIR SHOPS. NO BODY SHOP CAN HOLD CONTRACTS WITH ALL INSURANCE COMPANIES. IF THE SHOP YOU CHOSE ISN'T ON THE INSURANCE COMPANY’S LIST, IT DOESN’T MAKE THEM A POOR CHOICE. YOUR SHOP DOESN'T HAVE TO BE ON YOUR INSURANCE COMPANY’S DIRECT REPAIR LIST IN ORDER TO REPAIR YOUR CAR PROFESSIONALLY AND EFFICIENTLY. A REPUTABLE BODY SHOP WILL WORK WITH ANY INSURANCE COMPANY TO RESTORE YOUR VEHICLE TO THE CONDITION IT WAS IN PRIOR TO YOUR ACCIDENT AND PROVIDE A LIFETIME WARRANTY ON REPAIRS. IF YOU HAVE CHOSEN YOUR OWN REPAIR SHOP, CLAIMS REPRESENTATIVES WILL FREQUENTLY TRY TO SWAY YOU AWAY FROM YOUR DECISION. THESE ILLEGAL SCARE TACTIC’S ARE OFTEN REFERRED TO AS “STEERING”.
A: LEGEND AUTO BODY WILL NOT NEED TO WRITE ANOTHER ESTIMATE FOR YOU, BUT WE WILL WANT TO REVIEW YOUR INSURANCE ESTIMATE PRIOR TO SCHEDULING THE VEHICLE FOR REPAIRS. THIS WILL ALLOW IS TO GATHER ANY INFORMATION WE MAY NEED TO PRE-ORDER THE PARTS NECESSARY TO REPAIR YOUR VEHICLE.
A: You Have the right to have your vehicle repaired at the shop of your choice. It is illegal for an insurance company to dictate what shop you take your vehicle to for repairs.
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