A: LEGEND AUTO BODY WILL UPDATE YOU ON YOUR REPAIR STATUS AS MUCH AS YOU CAN HANDLE. DURING THE BEGINNING STAGE OF THE REPAIRS YOU WILL BE ASKED HOW OFTEN YOU WOULD LIKE TO RECEIVE UPDATES AND BY WHICH METHOD. EVERYDAY/ EVERY 2 DAYS/ AND SO ON OR NOT AT ALL. WE CAN DO PHONE OR E-MAIL UPDATES. YOU DECIDE!
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A: NO, YOUR INSURANCE COMPANY IS REQUIRED TO WORK WITH THE SHOP OF YOUR CHOICE AND, IN GOOD FAITH, ARRIVE AT AN AGREED PRICE TO REPAIR YOUR CAR.
A: UNFORTUNATELY THERE IS NO SUCH THING AS AN AVERAGE REPAIR. ALL REPAIR TIMES ARE BASED ON THE INDIVIDUAL JOB, LENGTH OF TIME TO INSTALL OR REMOVE PARTS AND LABOR HOURS ON THE ESTIMATE. A MORE ACCURATE TIME FRAME CAN BE GIVEN TO YOU ONCE WE COMPLETE THE ESTIMATE.
A: ALL COLLISION REPAIRS COMPLETED BY LEGEND AUTO BODY COME WITH A LIFETIME WARRANTY. ALL WORKMANSHIP AND APPLICATION OF PAINT ON COLLISION REPAIR ARE GUARANTEED AGAINST FAILURE FOR AS LONG AS YOU OWN YOUR VEHICLE. PARTS ARE SUBJECT TO THEIR MANUFACTURER'S INDIVIDUAL WARRANTIES AND CAN DIFFER.
A: THAT IS REALLY A QUESTION ONLY YOU CAN ANSWER BASED ON A NUMBER OF PERSONAL AND FINANCIAL FACTORS. TYPICALLY DEDUCTIBLES ARE BETWEEN $100-$1,000. TYPICALLY, IF THERE ARE MANY CLAIMS OR IF THE ESTIMATE IS CLOSE TO THE DEDUCTIBLE, MOST CUSTOMERS WILL PAY OUT OF POCKET TO KEEP THEIR RATES FROM CHANGING.
A: THERE IS NO SUCH THING AS HONDA /NISSAN/ BMW/(ETC.) PAINT. WHEN YOUR VEHICLE WAS ASSEMBLED AT THE FACTORY, YOUR VEHICLE MANUFACTURER APPLIED A PAINT THAT WAS SOLD TO THEM IN BULK BY ONE OF THE LARGE PAINT SUPPLIERS. (WHOEVER SOLD PAINT AT THE BEST PRICE DURING THAT TIME). IT IS NOT POSSIBLE TO USE THE SAME FACTORY PAINT SINCE THE PROCESS IS VERY DIFFERENT. FOR EXAMPLE: IN THE ASSEMBLY LINE THE VEHICLES ARE BAKED AT 300-360 DEGREES, THIS WOULD MELT ALL THE NON-METAL COMPONENTS LATER INSTALLED IN YOUR CAR.
WE UTILIZE SPIES HECKER REFINISH PRODUCTS IN OUR FACILITY, THEY ARE VERY WELL KNOWN FOR HAVING THE CLOSEST MATCH POSSIBLE IN THE INDUSTRY TO INSURE A FLAWLESS REPAIR. THIS BRAND ALSO CARRIES A LIMITED LIFETIME WARRANTY AGAINST ANY DEFECTS IN THE MATERIALS FOR AS LONG AS YOU OWN YOUR VEHICLE. A: NOT ALWAYS, IT IS ALWAYS A GOOD PRACTICE TO CONTACT YOU INSURANCE AGENT AND MAKE CERTAIN THAT YOU HAVE (LOSS OF USE COVERAGE) AS PART OF YOUR POLICY. RENTAL CAR COVERAGE IS NOT ALWAYS OFFERED AS PART OF FULL COVERAGE AND MOST PEOPLE FIND OUT THEY DON'T HAVE THE COVERAGE, AFTER THEY HAVE HAD AN ACCIDENT.
A: YES! WE ARE ASSOCIATED WITH ENTERPRISE RENT-A-CAR AND CHOICE AUTO RENTAL. ENTERPRISE AND CHOICE WILL MEET YOU AT OUR LOCATION WITH YOUR RENTAL CAR. NO MORE RUNNING BACK AND FOURTH! THERE IS ALSO A HERTZ AND AN AVIS NEARBY. THEY ALL HAVE THE ABILITY TO SETUP DIRECT BILLING WITH YOUR INSURANCE COMPANY.
A: NO, OUR CUSTOMER INFORMATION IS KEPT CONFIDENTIAL AND THE ONLY PEOPLE WHO HAVE ACCESS TO YOUR CLIENT INFORMATION ARE BODY SHOP FRONT OFFICE STAFF. CARFAX GETS MOST OF ITS INFORMATION FROM PUBLIC RECORD (IF THERE IS A POLICE REPORT COMPLETED DURING YOUR COLLISION).
A: THE ANSWER IS YES, IF THE FRAME HAS NOT BEEN PERMANENTLY WEAKENED BY A TEAR OR KINK. BUT, SPECIFIC AREAS OF THE FRAME ARE NOT ABLE TO BE REPAIRED. SERIOUS DAMAGE MAY REQUIRE A FRAME COMPONENT SECTION OR REPLACEMENT. TODAY’S LIGHT CARS ARE DESIGNED WITH A UNI-BODY FRAME (MOST OF THE VEHICLE'S CORE IS PART OF THE FRAME STRUCTURE). IT IS VERY COMMON AND SAFE FOR A COMPETENT SHOP TO CORRECTLY REPAIR A VEHICLE FRAME.
Q: IF I HAVE A LEASED CAR, IS IT NECESSARY TO GET IT FIXED AT THE DEALERSHIP I PURCHASED IT FROM?4/28/2015
A: YOU DO NOT HAVE TO, TYPICALLY THE DEALERSHIP COST IS 2-3 TIMES MORE BECAUSE OF THEIR HIGHER LABOR RATES. WE WORK ON ALL MAKES AND MODELS AND OUR COLLISION REPAIRS ARE GUARANTEED.
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