A: A SUPPLEMENT IS TYPICALLY AN ESTIMATE FOR HIDDEN OR ADDITIONAL DAMAGE, NOT DISCOVERED DURING THE INITIAL VISIBLE ESTIMATE. SUPPLEMENTS AND HIDDEN DAMAGE ARE A NORMAL OCCURRENCE WITH HARD IMPACT DAMAGE BECAUSE TODAY’S VEHICLES ARE DESIGNED TO CRUSH FROM THE “OUTSIDE-IN” IN ORDER TO PROTECT THE OCCUPANTS. IF A SHOP FINDS ADDITIONAL DAMAGE, IT WRITES A SUPPLEMENT AND NOTIFIES THE INSURANCE COMPANY OR CUSTOMER FOR APPROVAL TO CONTINUE WITH REPAIRS.
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